It is always possible to return an unused water bottle within 14 days in its original packaging. You can easily start a return via our returns portal. Is your water bottle delivered damaged or broken within three months of purchase due to a manufactu
Did the cap or lid of your water bottle get damaged? We offer a three-month warranty on the water bottle if it is a manufacturing defect. Should your bottle become damaged beyond the term or broken due to user error, you can order a replacement part
The water bottle is specially designed not to tilt. This allows you to always keep bottle upright when drinking and to empty the entire 1 liter capacity of the water bottle. Should you find it difficult to drink because your chin touches the bottle,
Sometimes the water bottle may make a squeaking sound while drinking or it may vacuum, making drinking more difficult. This happens because there is air in the straw and in combination with the suction. Don't panic, it's easy to fix. To fix it, you c
You can enjoy your water bottle the longest if you keep it clean. It is important to never put it in the dishwasher. The coating of the water bottle does not withstand this well and can cause stains. In addition, putting the bottle in the dishwasher