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Orders

When will I receive my order?

Do you live in the Netherlands? If you order before 11 p.m., you can enjoy your products the very next business day. Will the Cabau products cross the border? Outside the Netherlands it can take 1 to 3 extra business days before your products arrive,

What do I do if I never received my order?

Ahh, that's very annoying.... Team Cabau is ready for you and will investigate! First check the Track & Trace data of your order to see if there might be something in there about the delivery. It could be that the package was delayed, delivered to th

What do I do if I received a defective order?

That was certainly not the intention. Fortunately it does not happen very often, but if your order has been damaged in transit, please contact us via our contact form. For quick handling, we advise you to send clear pictures right away. Team Cabau wi

I have received a damaged product

We apologize for the inconvenience and want to help you as soon as possible. Could you please fill out our contact form indicating that you have received a damaged product? We would like to receive a picture of the broken product for our records. Tea

I have received a wrong product

That was certainly not the intention. We apologize for the inconvenience. Could you please fill out our contact form indicating that you received the wrong product? We would like to receive a picture of the wrong product and the packing slip for our

My order is not complete

That was certainly not the intention. We apologize for the inconvenience. Could you please fill out our contact form indicating that you have not received a product? We would like to receive a picture of the packing slip for our records. Team Cabau w

I have received an order which is not mine

We apologize for the inconvenience and want to help you as soon as possible. Could you please fill out our contact form indicating that you have received a wrong package? We would like to receive a picture of the packing slip and label of the package